Seattle, WA — September 13, 2006 — SafeHarbor Technology, a provider of enhanced web self-services for complex customer support challenges, announced today that its SmartSupport™ Web Enterprise was named a Trend-Setting Product of 2006 by KMWorld magazine. Created to meet the complex needs of large or internally diverse organizations and extensive product lines, SmartSupport™ Web Enterprise enables companies to fully serve both internal employees and external customers with improved information to solve support questions.

An industry leader, SafeHarbor Technology achieves the goals of its clients with lower support costs and higher end-user satisfaction levels. For the fourth time this year, SafeHarbor has received industry recognition confirming the value of outsourced support for web self-service.

A critical component in the selection process for this year's Trend-Setting Product award was customer feedback.

"Assembling the list of Trend-Setting Products of 2006 is a year-long collaborative effort with editorial colleagues and analysts and, especially, users," said Hugh McKellar, KMWorld editor in chief. "Roughly 1,500 products from some 300 vendors were considered, and the ones listed here demonstrate exquisite execution designed for, and with input from, the most important constituency of them all--their customers."

SafeHarbor's numerous awards correlate to the company's philosophy to partner with clients to solve their customer service challenges. Typically, SafeHarbor provides a 1:1 return on investment in 6 months or less, and grows web self-service rates to as high as 80% within 2 years.

"SafeHarbor is proud to be recognized a fourth time this year with a major industry distinction. We are very pleased to receive public confirmation of what we hear directly from our satisfied customers," said SafeHarbor CEO Annette Jacobs.

In addition to being named a KMWorld Trendsetting Product of 2006, SafeHarbor was recognized earlier this year by KMWorld as One of 100 Companies that Matter in Knowledge Management.

About SafeHarbor Technology Corporation
SafeHarbor Technology provides web self-help services integrated with other support channels. By combining web, chat, email and call access, complex customer support challenges are solved for companies with large or internally diverse organizations and extensive product lines. SafeHarbor Technology partners with clients to provide improved information to solve support questions for both internal employees and external customers resulting in both lowered support costs and higher end-user satisfaction levels.

Since 1998, SafeHarbor has provided support solutions to businesses of all sizes and industries, including American Airlines, IBM, T-Mobile, Washington Mutual, the State of Washington, SunTrust Banks, TiVo, and Vizrea. For more information, please visit www.safeharbor.com.

About KMWorld
The leading information provider serving the knowledge management systems market, KMWorld covers the latest in Content, Document and Knowledge Management and informs more than 51,000 subscribers about the components and processes — and subsequent success stories — that together offer solutions for improving business performance.

The September 2006 issue of KMWorld details the editors' evaluations of leading knowledge management products. The article is also available online at www.kmworld.com.

SafeHarbor Technology Corporation Press Contact:
Harry A. Thomas
harry.thomas@safeharbor.com
(206) 922-5056