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Analytics
SafeHarbor Analytics Services provide detailed analyses and recommendations to improve a company's entire customer support environment based on behavioral and cross-channel analytics collected through SmartSupport solutions.
Survey and usage data from online interactions track how different customers utilize support content. Cross-channel analytics provide a complete end-to-end view of a customer's interaction as they move through various support channels, tracking trends in channel usage. Combining behavioral and cross-channel analytics, SafeHarbor professional services consultants can help clients tailor their support strategies and offerings based on effectiveness, customer segmentation, profitability, and value.
- Client Dashboard
- Self-Help Usage
- Total Solution Views
- Sessions by Source
- Behavioral Analytics
- Most Frequent Paths
- With Self-Service and Cross-Channel
- Critical Drop Off Points
- Case Reporting
- Case Activity
- Status Reporting
- Customer Satisfaction
- Solution Effectiveness
- Support Experience Satisfaction
- Regularly Scheduled Business Reviews
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For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:
SafeHarbor
Technology Corporation
360-482-1500
E-mail
To download additional solutions and services information, please visit our Resource Center.
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