SafeHarbor Technology Corporation

Improve customer interactions while reducing support costs


	From a Business Transformation and Optimization Perspective, anticipate Costs to Increase as Enterprises work to Align Technologies and Data with their Business Processes and "Portalize" Cross-Channel Information. SafeHarbor, an Innovative Leader in Customer Transformation Services, has Experienced this Trend in Working with Enterprises to Integrate and Simplify their Infrastructures and Present Information across Channels. Yankee Group Deena Cherenza

SafeHarbor SmartSupport solutions are designed to improve the customer experience and are proven to increase self-help and lower costs. SafeHarbor builds solutions with a consultative approach on best-of-breed technology, employing knowledge management expertise to optimize Web self-service and multi-channel support.

Web Self-Help Solutions

Intelligently architected, SmartSupport™ Web self-help environments provide your customers with fast, easy access to relevant answers and problem resolution. Accurate and timely content transforms each support interaction into an opportunity to increase customer satisfaction. Based on customer feedback and analytics drawn from multiple support channels, the SmartSupport Web knowledge base is refined on an ongoing basis to continuously increase the utilization and value of the self-help support channel.

Multi-Channel Assisted Services

SafeHarbor offers multi-channel assisted support services for companies seeking to implement a complete customer support environment. Tools and teams are available to provide call, e-mail, and chat support channels in conjunction with a SmartSupport solution.

For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:

SafeHarbor Technology Corporation 360-482-1500
E-mail

To download additional solutions and services information, please visit our Resource Center.
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