SafeHarbor Technology Corporation

Improve customer interactions while reducing support costs


	As industries mature and companies can no longer differentiate themselves by attributes such as products or pricing, customer service becomes a criticalcompetitive advantage... Managers at all levels are coming to realize that service and support interactions are often the only direct contact the company has with the customer, and that the quality of those interactions therefore has a significant impact on long-term business success. Forrester John Ragsdale

SmartSupport Web Products

SafeHarbor's SmartSupport Web offerings improve the quality of your online support environment and content to boost customer satisfaction and self-help while reducing support costs. SafeHarbor SmartSupport Web clients successfully increase Web self-service interaction rates to an average of 80% of all customer support interactions within 24 months of deployment — That's nearly double the industry average of 46% reported by the Service and Support Professionals Association (SSPA). Increasing Web self-service interactions significantly drives support cost down. According to the SSPA, resolving 40% of support cases online can reduce support costs by 24%.

SmartSupport Web 4.0

SafeHarbor's flagship offering, SmartSupport Web is a fully managed Web customer support environment that provides a cost-effective alternative to maintaining internal hardware, software, and knowledge management expertise.

SmartSupport Web Enterprise

SmartSupport Web Enterprise extends SmartSupport Web, providing additional services and features required by very large organizations, companies with complex products and services or multiple knowledge repositories, and businesses that need several online support environments.

For more information about how SafeHarbor can help your company increase productivity, customer retention, satisfaction and loyalty—while reducing support costs—please contact us at:

SafeHarbor Technology Corporation 360-482-1500
E-mail

To download additional solutions and services information, please visit our Resource Center.
>> more


	Contact Us \| Privacy Policy \| ©2008 SafeHarbor Technology Corporation